Returns & Refunds
We want you to love your prints. If something's not right, here's how to put it right.
Cancelling a standard print order
Tell us within 14 days of receiving your print if you wish to cancel, without needing a reason. You then have another 14 days to send it back. Email support@nedandco.com with your order number and we'll send return instructions.
These rights apply to standard prints produced to order. You may inspect a print as you would in a shop. Pack returns securely; original packaging is helpful but not a condition of cancellation. A deduction may apply for diminished value caused by handling beyond what is necessary to inspect the goods.
Damaged on arrival?
Contact support@nedandco.com with your order number and, if possible, a photo. We will arrange the appropriate refund, replacement or other remedy. There is no 48-hour reporting cutoff that limits your statutory rights. We cover reasonable return costs for faulty or incorrect goods.
How refunds work
For a cancelled standard order, we refund within 14 days of receiving the goods back or evidence that you have sent them, whichever is earlier. Refunds go to the original payment method. Cancelling the whole order includes a refund of standard outbound delivery. You pay return postage for a change-of-mind cancellation.
Personalised orders
A cancellation exception may apply to goods made to your specifications or clearly personalised. Any applicable exception will be stated before purchase. It does not remove rights where goods are faulty, damaged or not as described.
Returns address
Ned & Co Prints, 26 Green Head Lane, Keighley, BD20 6EU, United Kingdom.
Your statutory rights under the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are not affected.
Optional cancellation form
You do not need to use this form. A clear email to support@nedandco.com is enough to tell us you wish to cancel. Complete and return the form below only if you prefer.